Way.ca.tion: A rest for the mind; an unconventional method of escaping the moment and returning refreshed and better than before.

Sunday, November 29, 2015

5 Comebacks For Dealing With Rude People

I read this article written by Higher Prospective and thought it might be useful during this Season of Giving. Stress is high, money is short and time is premium. That is  a combination for temperamental behavior and stress.I expect there will be plenty of bad behavior out here in the world through to the New Year.  Use one of these tools should you have an encounter with rudeness. Good luck and no Decking in the Halls!

Rude people suck, but there's no way to get around it: you're going to run into one now and then. These are 5 great ways to deal with rude people.

1. Tell them you appreciate their perspective.

When someone is being rude to you, they don't expect graciousness, or any kind of positive emotions to come at them. If anything, it'll disarm them and make them realize you appreciate different viewpoints, including theirs.

2. Thank them.

Put on a smile and say "thank you." It's a subtle way to acknowledge their rudeness and opt out of engaging them on it. It shows you're in control of your emotions.

3. Tell them they're right.

Just because someone is rude doesn't make what they have to say incorrect. If someone rudely points something out, tell them they're right. It almost always gives them pause. They expect you to argue, not concede.

4. End the conversation.

There's nothing wrong with saying a conversation with a rude person is over. You're in charge of who you talk to about what. If you're being disrespected, walk away.

5. Laugh.

 Because what's funnier than laughing in the face of a rude person?

Tools for navigating the environment at large.

Anger Management Institute, LLC specializing in impulse control, anger and stress management an emotional intelligence based practice.

Wednesday, November 11, 2015

A Little About The Anger Management Process

The thought of coming to anger management is a lot scarier than being in the actual process.  Most people really don’t know what to expect which is one of the reasons why I spend so much time in the initial telephone consultation.  A lot has to happen during this first conversation. First and foremost, I have to get the client to relax and allay any fears around the process. Usually a person has lived with their “out of control" anger issue for years. There is often embarrassment, shame and even feelings of inadequacy for not being able to manage their anger themselves.
 The initial conversation is a time of discovery for both the client and myself.  I ask the client a lot of open ended questions.  Good questions reveal a lot for both client and counselor. The first call is more of a conversation, where most importantly, I am looking for a connection between the prospective client and me.  A mutual connection suggests the process will move forward fluidly.  However, having no strong initial connection during the first conversation does not necessarily translate into a problem. Yet a common meeting ground needs to be attained between the client and me before beginning the anger management process.

The fact is that anger is one of eight normal human emotions. We are all wired for it. It is perfectly fine and healthy to get angry. Anger enables us to protect and defend what belongs to us. Anger becomes a  problem when it becomes inappropriate. Of all the normal human emotions anger is the most overused and misused.   My job is to teach new ways of behaving when angry that is compatible with the client’s innate sensibilities. 
Anger Management Institute, LLC,  Emotional Intelligence based Anger management 510.393.0250