Understanding what makes your colleagues tick, how to build rapport and connect emotionally with them and how to manage your own and other people’s emotional makeup will pay off enormously at work: You’ll find yourself easily able to get along with people at all levels of your organization, equipped to choose the right battles (and the times to fight them!) and be prepared to finesse sticky situations.
Imagine a manager who delivers tough criticism on the day an employee receives scary health news or who presents a sensitive performance message as a “joke” in front of others. By contrast, a high-EQ manager is likely to be thoughtful about the right time to deliver difficult feedback — and to frame it deftly and sensitively when it is time to deliver the information. And it’s not just managers who benefit from EQ; no matter how senior or junior you are, EQ can help you spot the right way to raise difficult issues, approach a prickly colleague and manage tough clients.
Anger Management Institute, LLC specialist in "people skills" and impulse control.