Taking a Time Out

There are a few different references as to who coined the concept of "time out".  The story that resonates for me is that a psychologist invented "time out" as a means to gather oneself and or re-center.  Over time "time-out" became a negative and a punishment.

 When angry or stressed  "time-out" is a great tool.  The technique of "time out" or to "gather oneself" works almost immediately.  Along with helping deescalate a situation it is an important tool in dis-engaging so that you don't say or do something that is damaging.  

"Time-Out provides an opportunity to think through what is happening.  Once removed from the situation it is possible to consider other ways to solve an issue in a manner that is not violent in words or actions.  "Time Out" doesn't mean walk away from the situation.   It means to disengage and then reengage later.  If you decide to leave for some amount of time say, twenty minutes to an hour honor your word and comeback when promised. That will help build trust.  When sufficiently cooled down then reengage however just know if things start to escalate "Time-Out again.  Sometimes it takes a few attempts to solve an issue.  A "Time-Out" is a much better choice than saying something that may live in the mind of your loved one, colleague or peer long after the disagreement has passed.

If anger is an issue and is affecting workplace or personal relationships then anger management or Emotional Intelligence Coaching is the solution.  Anger is a very solvable issue.  You only have to want to do the work. 

Anger Management Institute, LLC 510.393.0250

Coaching for Emotional Intelligence/Impulse Control

Civility Training for Attorneys, Executive Coaching for Emotional Intelligence has come a long way in making an intervention for anger management acceptable if not a new sign of status.

The range of people professionally and personally seeking Civility Training, Anger Management and Emotional Intelligence Training includes everyone from sports figures, the Hollywood elite as well as discrete politicians. The increase in people quietly seeking Emotional Intelligence Coaching for Impulse Control/Anger Management has risen exponentially in the last few years. Since Emotional Intelligence Coaching does not have any stigmas attached, it has no negatives. High profile clients who may consider counseling or psychotherapy or even anger
management as negative is more open to Emotional Intelligence Coaching.

 Coaching for self-control consists of the Bar-On EQi Emotional Intelligence Assessment, The Practice of Control client workbook, DVDs as well as the popular Contrasting Wheels of Behavior.

Coaching can be scheduled live and via phone.
For more information on Civility Training, Anger Management and Emotional Intelligence Training for your small or large business, line staff and/or management, or to improve your personal or professional relationships please call the Anger Management Institute, @ 510.393.0250

Amazon's Good Customer Service Creates A Win For The Customer

Customer service representatives are the front lines of a company's bottom line.  Having had a nice handful, recently, of positive experiences with Amazon’s customer service department, I would say they know something that many major corporations today do not.    It could be personal growth training's and/or solid salaries for the frontline service reps.  Whatever it is it works.  I'm sold on working with Amazon!   

 The magic of a healthy, well-treated, well-trained customer service person trickles down to the customer experience and makes for a win-win interchange.  Happy customer makes for a happy bottom line.

 Your small or large business can benefit from ongoing group civility and emotional intelligence training.  Training's for the frontlines and management is like pushing the refresh button of your most valuable resource and improving the bottom-line. 

Behavior In The Workplace

 A client was recently referred to me by a company who really recognized the value of this employee.  The employee is highly productive however his workplace behavior was continually disruptive.  This employee's behavior affected the team members which in turn often affected other units within the company.  Behavior in the workplace IS part of the job.  

 Behavior should not be considered separate from the performance of task in the work environment.

  Clients such as the person sent to me respond well to civility training in a relatively short time.  Change can be realized in as little as 5 weeks.  The Anger Management Institute provides training for individuals as well as small groups.

If you have employee's whose behavior is affecting the workplace environment please call the Anger Management Institute.  The Anger Management Institute is an evidence based program with both a pre and post assessment.

Anger Management Institute, LLC 510.393.0250

Testimonial For Ms. Yacine Bell, Trainer for Anderson Services

Posted on May 1, 2012 by George Anderson

My name is Aaron Ferguson and I am a recent graduate of the Anderson & Anderson training program, it was inspirational. The depth of information for use in client situations was impressive. The training itself was a relaxed experience, our group was encouraging and supportive. Yacine Bell was our instructor and she is a truly amazing woman. Her ability to teach us the course curriculum was outstanding. Yacine also provided us with expert business advice on setting up our practice. George Anderson’s work books are everything I needed to confidently start my business. I have already booked my first speaking engagement for “The Investors Group” in Toronto, Canada. My confidence in the success of my business is unstoppable.
–

Aaron Ferguson CAMF;AAAMP

Director/Owner: Aaron and Associates Anger Management & Conflict Resolution

Member American Association of Anger Management Providers

web: www.aaronandassociates.ca

email: info@aaronandassociates.ca

Tel: 416.993.6077

To be trained as a facilitator in the Anderson Model of Anger Management or for anger management services please call the Anger Management Institute, LLC @ 510.393.0250